Privacy / Data Protection policy

• Name and job title
• Contact information, including email address and telephone number
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service – and in particular, for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers and other information which we think you may find interesting using the email address that you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

At Matthew Douglas Ltd, we are fully committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@matthewdouglas.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you agree to this.

You may request details of personal information which we hold about you under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). A reasonable fee will be payable. If you would like a copy of the information held on you, please write to Wheatsheaf House, 4 High Street, Hadleigh, Suffolk, IP7 5AP or get in touch via email.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have a number of rights regarding your personal information. These include the right to:

• Request access to the personal information we hold about you (commonly known as a Subject Access Request).
• Request that inaccurate or incomplete personal information is corrected.
• Request that your personal information is erased where there is no lawful reason for us to continue processing it.
• Request that we restrict the processing of your personal information in certain circumstances.
• Object to the processing of your personal information where applicable.
• Request that your personal information is transferred to another organisation, where this right applies.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled correctly.

If you would like to request a copy of the personal information we hold about you, you may submit a Subject Access Request using the contact details provided within this Privacy Notice.

To help us process your request securely, we may ask you to provide proof of your identity before releasing any personal information.

We will respond to your request without undue delay and, in most cases, within one calendar month of receiving both your request and any information required to verify your identity.

There is normally no charge for making a Subject Access Request. However, we reserve the right to charge a reasonable fee or refuse a request where it is manifestly unfounded, excessive or repetitive, as permitted under the UK GDPR.

If you have any concerns about how we have collected, used or handled your personal information, please contact us in the first instance so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk