FAQs

Please find below some Frequently Asked Questions that may offer more of an insight as to how we work here at Matthew Douglas

  • What are your Qualifications?

    Every adviser at Matthew Douglas is qualified to Level 4 Diploma standard, as set out by the FCA. Each adviser continuously works to achieve additional qualifications to help their clients. To find out which qualifications an adviser holds, please see ‘Who We Are’.

  • What experience do you have?

    In our office we have a wealth of experience with over 100 years in the financial services industry.  Each adviser has worked for a number of different organisations within the industry gathering experience at all levels along the way.

  • What services do you offer?

    We aim to offer full Holistic financial planning to our clients. We provide advice on Pensions, Investments, Protection, Tax Planning and Mortgages.

  • What is your approach to financial planning?

    Primarily we put ourselves in the clients’ shoes and advise them as if we were dealing with our own finances or that of our parents.  We look at their attitude to risk, the amount of risk they are willing  to take and balance this with their needs.  We take time to simplify financial jargon and want our clients to fully understand what we are doing and why. Please refer to the Our Process section for more information.

  • Will you be the only person working with me?

    The adviser that sees you will be responsible for the advice they give you and will be your main contact through the years as we build a rewarding relationship.  We do work as a team, so when you call the office each adviser will be able to assist in answering any questions you may have.

    The advisers work together in formulating investment advice and have strict due diligence when it comes to the investment solutions and products they advise on.

    We have a sophisticated back office system that is able track the workflow allowing all staff to see your current affairs and paperwork progress. Our back office staff will able to update you on the progress of any work in progress.

  • How will I pay for your services?

    Our services and fees are set out in our client agreement and ongoing service documents.

    The initial meeting is at our cost and we will gather all the information necessary to then provide you with a written summary report of your current financial position. This process may take more than one meeting.

    Our report will outline our advice and recommendations and state clearly the cost of this advice.

    The initial charges can be paid by a separate payment for the agreed initial fee to the firm directly or be deducted from the plans set up.

  • How much do you typically charge?

    We typically charge a 3% initial adviser charge on single contributions up to £250,000. This is reduced to 2% for contributions over £250,000.  There is an ongoing annual servicing fee of 0.75% of the assets you hold with us.

    In order to facilitate this charge we will need your signed authorisation.

  • How are you regulated?

    We are a regulated firm which is directly authorised by the Financial Conduct Authority. The FCA is the independent watchdog that regulates the financial services industry in the UK. Our firm’s registration number is 226918 and you can check this on the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by calling direct on 0800 111 6768

  • How often do you review my situation?

    We will meet up at least once a year to review your situation.  At this meeting you will be able to update the adviser on any changes in your circumstances and the adviser will update you on the progress of your assets held with us.

    Please refer to our service document within the Our Process section for more details.

  • Can I have it in writing?

    Alternatively you can request that we send a statement of your progress in writing.  You will in most cases be able to access information on your portfolios via a secure website portal.